Practical guidance · KGN SMART TECH
Choose questions the assistant can answer
Start with frequent, well-defined questions and approved source material. Avoid giving the assistant responsibility for topics that need professional judgment or private information.
Set clear limits
Tell visitors what the assistant can help with and provide a way to reach a person. When it is uncertain, it should say so rather than invent a response.
Keep information current
Assign someone to review the source material and sample answers. A chatbot that uses outdated information can create more confusion than it resolves.
Protect people and information
Review what visitors might enter and how the tool handles it. Avoid requesting unnecessary sensitive details and choose an appropriate human review process.
Discuss a digital project
If you are exploring a website, automation or AI solution, you can share your requirements with KGN SMART TECH →